Technician #2 – Remote Technical Support

Welcome to my customer support page. To initiate a remote troubleshooting  session, please select the SIMPLE HELP button below. This takes you to a web page where you will see Download Remote Support.  Select that option and then follow the instructions. Once you fill in your contact information a screen sharing session will be established and I can help you.

Simple Help

 

If you have any other issue, please feel free to contact me by phone, email or secure fax using the contact information below. If this is an urgent matter, you may also contact our customer support team.

Phone: (301) 685-5601 x104
Fax: (301) 576-4037
Email: jmichael@drbackup.net

Remote support for legacy computers is provided by Dual Desk. Click this button only if we are unable to establish a session using Simple Help. (I’ll let you know if this is required.)

Dual Desk