Technician #3 – Remote Technical Support

Welcome to my customer support page. To initiate a remote troubleshooting  session, please select the SIMPLEHELP-64 button below. This enables you to download the remote support software. Double click on the downloaded file and follow the instructions. Once you fill in your contact information a screen sharing session will be established and I can help you.

If you have any other issue, please feel free to contact me by phone, email or secure fax using the contact information below. If this is an urgent matter, you may also contact our customer support team.

Phone: (301) 685-5601 x100
Fax: (301) 576-4037
Email: mromm@drbackup.net

Remote support for legacy 32-bit computers is available. Use this button only if we are unable to establish a session using SimpleHelp-64. (I’ll let you know if this is required.)