IMPORTANT: IF YOU DO NOT CURRENTLY RECEIVE DAILY BACKUP STATUS NOTIFICATIONS IN YOUR INBOX YOU CANNOT USE THIS METHOD TO RECOVER YOUR PASSWORD.
Enter your Dr.Backup username below and click the REMIND ME button. Your username can be found in any recent backup status notification email message (example: AcmeWidgets-01)
All email addresses found in the To: or Cc: fields of your daily backup notification message will be sent a password reminder. Use the password provided to login to the Customer Support Center.
If you do not receive a password reminder within 5 minutes, it’s probably because we don’t have an updated email address on file for you or it is otherwise being blocked. Please contact customer support at: 301-560-4534.
Remember that the password you are recovering is NOT YOUR ENCRYPTION KEY and can’t be used to recover lost data files.