Technician #4 – Remote Technical Support
My name is Albert Einstein. I am a technical consultant to the customer support team here at Dr.Backup. My job is to make sure that the technicians here have a top-notch resource available to help answer your toughest questions.
From time-to-time, the team contacts me through my medium agent, Theresa Caputo, and in “theory” I’m able to get you a response “relativity” quick.
Smile. Remember that every day above ground is a good day – and I know what I’m talking about 🙂
Your technician will instruct you to click on one of the links below to download the remote support software. You will then need to to: right-mouse-click on the “.exe” file in your downloads folder and select “run as administrator” to install the software.
Follow your technician’s instructions to establish a remote support session.
Emergency Remote Support Server URL: https://simplehelp.drbackup.net:443/customer (all platforms including Mac and Linux)
For Other Issues
If you have any other issue, please feel free to contact me by phone, email or secure fax using the contact information below. If this is an urgent matter, you may also contact our customer support team.
Remote Support for Legacy 32-bit
Remote support for legacy 32-bit computers is available. Use this button only if we are unable to establish a session using SimpleHelp-64. (I’ll let you know if this is required.)